We had honey-do projects planned around the house for the three-day Memorial Day holiday. I was to replace the lighting on our porch, and Donna wanted to repaint our front door – red! So, off to Orchard Supply Hardware (OSH) we went. It’s close to our Arroyo Grande house, and unlike Home Depot, it’s not overwhelming looking for the things we need. And it was “we pay the sales tax” weekend – the best time to buy!
We walked in the front door and right to the paint section to check out color swatches. After selecting the shade of red from a plethora of choices, it was off to the paint aisles. Which brand? Flat, satin, eggshell, semi-gloss, gloss or enamel finish? Good, better or best grade? Choices, choices – so many choices. But choose we did, and our next stop was the paint counter to have our perfect shade mixed for us.
Ricky was great! He asked questions and guided us to a more informed – and cheaper – choice for painting our front door – the first thing people will see when approaching the house. And his best tips of the day – prophetic when Donna started painting the door – were that the wet paint will look disappointingly pink when wet, and we’ll have to give the door multiple (final count was five) coats, since red is among the most difficult colors when covering a white surface.
Flush with painting confidence, we set off to the lighting department and found an equally daunting number of choices. I liked these three, she liked those two. And then we both saw exactly what we wanted. One problem. We found three lights and needed four. Enter Jared, the store manager who just happened to be walking by and asked if he could help. Yes, please! He checked – no more in the back room. Worse yet, this model was being phased out and might not be available. Scarcity – which, of course, made us want it all the more!
Jared checked around and found what we needed at the Paso Robles OSH. He called the store, asked them to set one light aside, then called his assistant manager – who lives in Paso Robles, but works at the AG store – at home and asked him to drop by the Paso store on Monday morning and pick up the light on his way to work in Arroyo Grande. Then he gave us a rain check so that we’d pay the “no sales tax” price.
Monday morning, shortly after 8 am, OSH called and let us know that our light was at the Arroyo Grande store, ready for us to pick up, at our convenience.
I don’t know if we could have purchased the same lights elsewhere, for less. But the customer service we received was of great value. And we’ll gladly go back to OSH for our next home project. Hmmm … come to think of it, our bathroom light fixtures are looking a little dated. Might be time to go shopping.